Help Center
Find product documentation, troubleshooting steps, and billing support resources.
Getting Started
Support quick links
Account and access issues
Use Getting Started for login, signup, verification, and password reset troubleshooting.
Upload and results questions
Review Uploading Resumes and Analysis & Results for file limits, parse states, shortlist workflows, and exports.
Billing and subscription support
Visit Billing & Plans for invoices, plan changes, cancellation flow, and billing support guidance.
Frequently Asked Questions
Q: What file types can I upload right now?
A: Upload supports PDF, DOC, DOCX, and TXT resumes. Other file types must be converted before uploading.
Q: Is there a file size limit?
A: Yes. Each resume file must be 25MB or less.
Q: Can I upload resumes in bulk?
A: Yes. You can upload up to 20 files in a standard batch, and progress is shown while chunks upload and parse.
Q: Can I export candidate results?
A: Yes. Results support CSV export, including bulk selection workflows.
Q: Do shortlists exist in the app?
A: Yes. You can create shortlists, add candidates, and sort shortlist entries by rating or added date.
Q: Where do I manage invoices and subscription changes?
A: Open Billing to view plan details, billing history, and available invoice downloads.